benefits of cost-to-serve analysis?

Gain visibility into where you are truly making and losing money in your business and why.
Successful companies have received following improvements.
OPEX reduction

Process Improvements & Vendor negotiations

Gross margin increase

Category & SKU optimization, Customer negotiations


Generating a 5x-10x payback on initial investment within 12 months

Our mission is to help our customers evaluate different business areas, identify right direction and execute it effectively.


Do you know which customers and products contribute the most to your profitability?
Do you know what drives revenue and cost across all elements of your business?
Why do you need to know your Cost-to-Serve

Customers, products, vendors, channels, etc. may look profitable on a gross margin basis but are often unprofitable when adding the true Cost-to-Serve. Understanding the profitability of any product or customer lies with the ability to capture and analyze the direct and indirect costs driven by operational data.

Cost-to-Serve is a well-established approach for learning which customers and products matter most and how to manage them with the proper cost/service balance. Cost-to-Serve analysis provides an activity driven view of how specific dimensions, such as products, customers, and channels, consume resources and incur costs. With this complete insight, those responsible for bottom-line performance can make critical and well informed strategic decisions while quickly identifying the underlying causes of poor profitability.

  • up to 40% of your customers lose you money
  • 20% of your customers bring 200% of your net profits
  • cost-to-serve knowledge is critical for every negotiated deal


See how you could benefit

contact us

key people

Our team will help you to improve your bottom line
Kim Väätäjä
Kim Väätäjä
+358 40 535 9606
Jukka Piiroinen      
Jukka Piiroinen      
+358 400 934 899
Ger van Nijkerken
Ger van Nijkerken
Head of Sales
+31 6533 9 6533